Delivery and Returns Policy

 

Delivery and Returns Policy

Delivery Information

Delivery Methods:

    • Standard Shipping: Delivered within 3-4 after the dispatch date. 
    • Express Shipping: Delivered within 1-2 after dispatch for an additional fee.

International Shipping: Available to select countries. Delivery times vary by destination.

Processing Times:

  • Since each item is handmade with care in our Nottingham based studio, processing your order takes approximately 14-21 working days. During busy periods or for specific custom orders, it may take a little longer.

Eco-Friendly Packaging:

  • We use recyclable, compostable, or biodegradable materials to minimise waste. We avoid plastic wherever possible and use sustainable materials like kraft paper, brown tapes, and reusable boxes.

Shipping Costs:

  • Domestic Standard Shipping: £4 or Free over $X].
  • Domestic Express Shipping: £5
  • International Shipping: Price variable.

Tracking Orders:

  • Once your order is shipped, you’ll receive an email with a tracking number to monitor its journey. This may end up in your junk/spam folder so be sure to double check.


Returns Policy

We want you to love your handmade items, but if something isn't quite right, the return policy is here to help.

  • Eligibility for Returns:
    Items must be unworn, unwashed, and in their original condition with all tags attached. Personalised orders are non-returnable, these include altered dress lengths from the original standard length. To enquire about a return, email info@rebekahpeters.com for more information, please include your order number and reason for this return request. 

  • Timeframe for Returns:
    You can request a return within 7 days of receiving your order. Refunds will be processed within 7 working days after we receive your return. 

  • Return Shipping Costs:
    Customers are responsible for return shipping costs unless the item is faulty or we’ve made a mistake.

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